Welcome to H Prime Official. By accessing our website, purchasing our products, or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
H Prime Official is a premium fragrance brand offering luxury-inspired perfumes and fragrance products. All content, products, designs, logos, and branding displayed on this website are the property of H Prime Official and may not be copied or reproduced without permission.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and fragrance details are accurate and updated. However, slight variations in packaging, color, or appearance may occur due to photography lighting or production updates.
Fragrance performance may vary depending on skin type, weather conditions, and storage methods.
3. Orders & Payments
- All orders are confirmed only after successful communication and order verification.
- Prices are listed in Pakistani Rupees (PKR).
- H Prime Official reserves the right to cancel or refuse any order due to stock issues, pricing errors, or suspicious activity.
- Customers must provide accurate shipping and contact information while placing orders.
4. Shipping & Delivery
- We provide delivery services across Pakistan.
- Delivery timelines may vary depending on city and courier operations.
- Delays caused by courier companies, weather conditions, or unforeseen circumstances are beyond our control.
- Customers are responsible for ensuring availability at the provided delivery address.
5. Exchange & Return Policy
- Products can only be exchanged if received damaged or incorrect.
- Any complaint regarding damaged or incorrect items must be reported within 24 hours of delivery.
- Used or opened perfumes are not eligible for return or exchange due to hygiene and product safety reasons.
- Original packaging and proof of purchase are required for exchange requests.
6. Intellectual Property
All logos, product names, packaging designs, banners, images, and website content belong exclusively to H Prime Official. Unauthorized use, reproduction, or distribution is strictly prohibited.
7. User Responsibilities
By using our website, you agree not to:
- Use the website for unlawful activities
- Attempt unauthorized access to our systems
- Copy or misuse our branding or content
- Submit false or misleading information
8. Privacy & Security
Customer information including phone numbers, email addresses, and shipping details are kept confidential and used only for order processing, communication, and customer support purposes.
9. Limitation of Liability
H Prime Official shall not be held responsible for:
- Allergic reactions caused by fragrance ingredients
- Delivery delays caused by third-party courier services
- Indirect or incidental damages resulting from product usage
Customers are advised to review product ingredients and test fragrances responsibly.
10. Changes to Terms
H Prime Official reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website indicates acceptance of updated terms.
11. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
H Prime Official
📍 Jam Kando Road, Al Shahzad Football Stadium, Allah Wala Chowk, Bin Qasim Town, Malir, Karachi
📧 H.fragrance9999@gmail.com
📞 03062200777